A service request, refers to any request that a citizen presents to the Superintendence of Casinos (SCJ) with the purpose of receiving clear, precise and timely information and orientation regarding the correct interpretation and implementation of the casino industry regulations and its correct operation, carry out complaints whenever the claimant is not satisfied with the casino’s response; he or she may also submit complaints, suggestions and compliments regarding this service of the SCJ
For this, you may present the following service requests:
|Complaints, suggestions, and compliments|
|Public Information Access Requests (Law N°20.285)|
Citizen Defense Commission at the Ministry General Secretariat of the Presidency
By Supreme Decree N°65, of 2001, the Citizen Defense Commission was created, with the purpose of Protecting the Rights of the People, said commission shall safeguard the defense and promote the rights and interests of the people before State Administration entities and any act or omission of said bodies in relation to the fulfillment of public needs.
Therefore, if you have come to this Superintendence and do not receive a response or consider that throughout the processing of your request, your rights have been violated, you may turn to said commission. The contact information is indicated below:
(56 2) 2688 0938
Teatinos 333, oficina 6, Santiago
Superintendence of Casinos (SCJ) - Morandé 360, floor 11, Santiago, Chile. Postal code 834-0456. Telephone: (56 2) 2589 3000 - Mesa de Ayuda Solicitudes Ciudadanas: (56-2) 2589 3080. RUT: 61.976.100-6. Hours of operation: from monday to thursday 9:30 am to 13:00 pm and from 15:00 pm to 17:30 pm; and friday 9:30 am to 13:00 pm and from 15:00 am to 16:30 pm.