Atención Ciudadana

 
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Service requests

General description

 
 Service Requests 

A service request, refers to any request that a citizen presents to the Superintendence of Casinos (SCJ) with the purpose of receiving clear, precise and timely information and orientation regarding the correct interpretation and implementation of the casino industry regulations and its correct operation, carry out complaints whenever the claimant is not satisfied with the casino’s response; he or she may also submit complaints, suggestions and compliments regarding this service of the SCJ

For this, you may present the following service requests:

Claims  Details
Reports (denounce) Details
Consultations  Details
Complaints, suggestions, and compliments  Details
Public Information Access Requests (Law N°20.285) Details

 

Citizen Defense Commission at the Ministry General Secretariat of the Presidency

By Supreme Decree  N°65, of 2001, the Citizen Defense Commission was created, with the purpose of Protecting the Rights of the People, said commission shall safeguard the defense and promote the rights and interests  of the people before State Administration entities and any act or omission  of said bodies in relation to the fulfillment of public needs.
Therefore, if you have come to this Superintendence and do not receive a response or consider that  throughout the processing of your request, your rights have been violated, you may turn to said commission. The contact information is indicated below:

Website
www.cdc.gob.cl
E-mail:
prodefensor@minsegpres.gov.cl
Telephone:
(56 2) 2688 0938
Address:
Teatinos 333, oficina 6, Santiago
Facebook:
www.facebook.com/defensorchile
Twitter:
@defensorchile

 

 
 
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Superintendence of Casinos (SCJ) - Morandé 360, floor 11, Santiago, Chile. Postal code 834-0456. Telephone: (56 2) 2589 3000 - Mesa de Ayuda Solicitudes Ciudadanas: (56-2) 2589 3080. RUT: 61.976.100-6. Hours of operation: from monday to thursday 9:30 am to 13:00 pm and from 15:00 pm to 17:30 pm; and friday 9:30 am to 13:00 pm and from 15:00 am to 16:30 pm.

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