Responsible gambling

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General information

Responsible gambling

For most people visiting a casino is a pleasant experience, because they gamble responsibly and understand that gambling is just another alternative within the entertainment industry.

However, for a minority of gamblers this activity can lead to problems. This is what medical associations and psychology call “problem gambling”, “compulsive gambling” or “pathological gambling”, in reference to the inability to control the amounts bet or the gambling frequency, so individuals end up harming themselves, others, and the environment where they live.

Problem gambling is a pathology that is not associated exclusively with casinos, and it can trascend in every bet-related activity, such as horse racing, sports results and games of chance in general.


Superintendence of Casinos (SCJ) - Morandé 360, floor 11, Santiago, Chile. Postal code 834-0456. Telephone: (56 2) 2589 3000 - Mesa de Ayuda Solicitudes Ciudadanas: (56-2) 2589 3080. RUT: 61.976.100-6. Hours of operation: from monday to thursday 9:30 am to 13:00 pm and from 15:00 pm to 17:30 pm; and friday 9:30 am to 13:00 pm and from 15:00 am to 16:30 pm.

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