Supervision and control

 
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Supervision and control

General description

 

The Superintendence of Casinos supervises the gaming casinos authorized in accordance to Regulation N°19.995, considering all the aspects related to the operation of games of chance, in order to provide and maintain a transparency commitment with the industry and thus promote its development and protect the rights of the customers.

The supervision procedure is carried out through Planned Supervision, Operational Information Supervision, Sue Ponte Supervision, and Supervision prompted by a party.

Planned Supervision

Planned Supervision

Corresponds to the annual programmed supervision in the Supervision Strategic Plan (PEF), which is composed of on site activities, as well as revision of documents at the Superintendence.

 

Operational Information Supervision

Operational Information Supervision

Corresponds to the supervision of the operational information that the operating companies send to the Superintendence, which is carried out by the analysis and validation of the integrity and consistency of said information, as well as the compliance with the deadlines and content of said information.

Sue Ponte Supervision

Sue Ponte Supervision

Corresponds to the supervision that arises from the analysis of all the documentation provided by the operating companies to the Superintendence regarding the functioning of said industry and the general information published in the local and international media.

 

Supervision Prompted by a Party

Supervision Prompted by a Party

Corresponds to the supervision that is carried out which is prompted by a party, weather it be an internal client, divisions or units of the Superintendence, or external clients, such as gaming casino customers or other State organisms.

 
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Superintendence of Casinos (SCJ) - Morandé 360, floor 11, Santiago, Chile. Postal code 834-0456. Telephone: (56 2) 2589 3000 - Mesa de Ayuda Solicitudes Ciudadanas: (56-2) 2589 3080. RUT: 61.976.100-6. Hours of operation: from monday to thursday 9:30 am to 13:00 pm and from 15:00 pm to 17:30 pm; and friday 9:30 am to 13:00 pm and from 15:00 am to 16:30 pm.

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